Important Information for Health Net of Arizona Plan Participants

Starting January 1, 2019, the Health Net HMO medical plan will no longer be an available medical plan option for PayPal employees residing in Arizona. Health Net is exiting the employer market in Arizona and will no longer offer its plans to any employer, including PayPal.

What does this mean for you? You don’t need to take any immediate action. You’ll remain covered through 2018 under the current Health Net HMO medical plan until the plan’s termination date on December 31, 2018. You won’t experience any change to your existing coverage or services for the remainder of this year – meaning you (and your covered dependents if applicable) can continue to use the plan as usual for the rest of 2018.

For 2019, PayPal will continue to offer medical coverage in partnership with UnitedHealthcare (UHC) through the $300 Deductible plan and the Consumer Directed Health Plan with Health Savings Account (CDHP with HSA). Both of these plans offer the wide range of UHC’s network of doctors, providing an expansive choice in care options. We’re pleased to let you know that 98% of doctors that were accessed under the Health Net HMO are currently contracted with UHC.

Throughout the rest of this year, you’ll have an opportunity to review your new plan options to make the best decision during the upcoming Benefits annual enrollment period in November.

We understand you may have questions as we go through this transition. Please contact PayPal Benefits at and PayPal’s Benefits team will assist you.

Onsite Events

PayPal Benefits will be hosting monthly information sessions onsite in Chandler and Scottsdale, as well as virtually, from June through November to assist you during this transition. Representatives from United Healthcare (UHC), CVS/caremark pharmacy and Health Equity will be in attendance.

Contact Information

Plan Description Customer Service Website PayPal Group Number
Health Net of Arizona Discontinued as of 2019 800-289-2818 AJ889
United Healthcare (UHC) Plan options for 2019 844-298-2737
You can also email questions to:
CVS/caremark Pharmacy Coverage 844-287-1297 1166
Health Equity
Health Savings Account for UHC CDHP plan participants 866-346-5800 NA

If you have any questions, please contact


PayPal Announcement
(Email / Mail)

Letter from Health Net of Arizona