24/7 Emotional support resources

What you need to know

When you need support for your emotional and mental health, you don't have to make an appointment to chat with someone. Your PayPal benefits provide you with several options to get the support you need, no matter where you are or the time of day.

Virtual mental health visits

Optum’s TMH is an easy way to connect with mental health providers—based on your schedule. All you need is a device with an Internet connection, and you can connect with psychiatrists and therapists 24/7.

Therapy, medications, and more

TMH clinicians can evaluate and treat general mental health conditions, such as depression and anxiety. They can provide therapy and prescribe medications if needed (per state telehealth rules and regulations). You’ll chat with trusted and vetted psychiatrists and therapists who are part of Optum’s behavioral health network.

Register now!

  1. Visit liveandworkwell.com and enter access code: PayPalUS.
  2. Select “Find a Provider.”
  3. Click “Telemental Health” to find a provider licensed in your state.

*Employees located in Nebraska have access to virtual mental health visits through the Nebraska EAP provider, Arbor Family Counseling, at 800-922-7379 or arborfamilycounseling.com.

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Online therapy

UHC has partnered with Talkspace to provide online therapy, so you can message a licensed therapist 24/7 safely and securely from your phone or desktop. Chat with a therapist that same day, no appointment required. Or you can schedule real-time video sessions as needed. Simply register (first visit only), and choose a provider at talkspace.com/connect.

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Substance use help

Dealing with a substance use issue? The Substance Use Treatment Helpline and Live Chat program through Optum gives you immediate—and confidential—assistance 24/7. Speak with recovery advocates from wherever you are, anytime. They can help you arrange a face-to-face evaluation with a clinician within 24 hours of your call. This program is open to all PayPal employees and family members at no additional cost to you. Plus, the service is completely confidential, and you or your family member can remain anonymous. Visit liveandworkwell.com/recovery or call 855-780-5955 to get started.

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Provider contact information

Employee Assistance Program

Arbor (Nebraska employees)

Access code: arbor