FAQs

Bright Horizons: Babysitters, Nannies, and Housekeepers

What services do I have access to through this benefit?

Who is eligible for care?

How do I access care?

Will use of this benefit impact the use limit I have for Bright Horizons Back-Up Care?

If I am already a registered Sittercity customer, do I have to re-register?

Will I get a refund for fees paid as a retail customer?

What is the typical cost of care on Sittercity?

How can I evaluate and select the caregiver that seems right for me?

What kind of background checks do I have access to?

Can I get a more enhanced background check if I want it?

Bright Horizons: Center-Based Child Care

What is Preferred Enrollment?

Will discounts be offered at Bright Horizons centers?

Do I have to pay a registration fee for Preferred Enrollment?

If I am already registered at another Preferred Enrollment center location, am I still eligible for the registration fee credit?

What is the Tuition Discount benefit?

What age groups are eligible for a tuition discount?

What if I am currently enrolled in a participating center for the Tuition Discount benefit?

How do I find child care centers where I have access to Preferred Enrollment and Tuition Discounts?

Is care available for family members with special needs?

What if I am in the process of custody arrangements for my child?

Bright Horizons: Elder Care

What services do I have access to through Years Ahead?

What will Years Ahead help me with?

How do I access care through Years Ahead?

Can I register for Sittercity and Years Ahead under one account?

What resources are available to me through Years Ahead?

What do the Years Ahead Senior Care Advisors assist with? What are their credentials?

What is the typical cost of care on Years Ahead?

Bright Horizons: Pet Care

What pet care services do I have access to through Sittercity?

How do I access pet care services?

What types of pet care resources does Sittercity offer?

Bright Horizons: Tutoring, Test Prep and Homework Help

What types of services are available?

How do I access these services?

What providers are associated with Tutoring and Test Prep?

What discounted services are available through Revolution Prep?

What discounted services are available through College Nannies, Sitters + Tutors?

CDHP with HSA

What is the maximum amount I can contribute to the HSA?

How is my HSA funded?

How do I make contributions to my HSA?

What if I contribute too much to my account during the year and exceed the annual maximum contribution?

Can I change my HSA contribution amount during the year?

What if my spouse has an HSA, too?

Do I have to use funds from my HSA to pay for medical expenses and prescriptions?

What if I have money left in my HSA at the end of the year?

What if I use HSA funds to pay for non-qualified medical expenses?

Can I have a Health Savings Account (HSA) and a Health Care FSA?

Where can I get more information on HSA regulations?

How do I access the money in my HSA?

What should I do with my receipts?

How do I find out my HSA balance?

Are there any administrative fees charged to my HSA?

Is there a time restriction on when I may use the funds in the account?

Are there any special instructions for filing my taxes?

Cleo

What is Cleo?

Whom does Cleo support?

How does Cleo support families?

What information will Cleo share with my employer?

Does Cleo replace an OB/GYN or midwife?

What sorts of questions can Cleo address?

How do you sign up for Cleo?

Who is eligible?

When does Cleo begin supporting adoptive parents?

When does Cleo begin supporting surrogate parents?

Employee health care contributions (grades 15–19)

Why is PayPal offering reduced medical plan contributions to employees in grades 15–19?

Where can I find the 2020 medical, dental, and vision paycheck deductions?

How will I know if I am eligible for reduced medical plan contributions?

I’m not sure of my grade; how can I find out?

Will my medical coverage change if my contribution amount decreases?

How long will I be eligible for reduced medical plan contributions?

What if my hours change to part time?

What happens if I am promoted above a grade 19?

How will I be notified when my contribution amounts change?

If my medical plan contributions increase, can I change or drop coverage if they are no longer affordable?

How do I change my medical plan?

How can I contact Your Benefits Resources (YBR)?

Flexible Spending Accounts

How do the Flexible Spending Accounts (FSAs) work?

What is the maximum amount I can contribute to an FSA?

How do I know how much to contribute?

What is the cutoff date for using the money in my 2020 FSA?

What is the deadline to submit all my 2019 FSA claims?

What is the deadline to submit all my 2020 FSA claims?

Will I receive a refund if I don’t use all the money in my FSA by the end of the calendar year?

Do I have to enroll in the FSA during Annual Enrollment to participate for 2021?

Can I quit the FSA or change my election at any time?

Whose expenses are eligible for reimbursement?

What expenses are eligible for reimbursement?

What is the maximum reimbursement amount from a health and/or dependent care FSA?

How do I access my Health Care FSA funds?

How do I submit a claim?

I’ve enrolled in the Dependent Care FSA in the past and have not been allowed to contribute the full $5,000. Why is that?

Health Reimbursement Account (HRA)

What is a Health Reimbursement Account (HRA)

Who is eligible for an HRA?

Can I contribute to the HRA?

How do I use an HRA?

When will I receive the HRA debit card?

How long do I have to submit claims?

How long am I eligible for an HRA?

What happens if I don’t use the funds in the HRA?

Can I have a Flexible Spending Account (FSA) and a Health Reimbursement Account (HRA)?

Why is PayPal providing an employer contribution toward the HRA?

Who can help with additional questions about the HRA?

Milk Stork

How do I decide which option(s) to order?

Does Milk Stork provide breast milk storage bags? Can I use my own preferred brand of storage bags?

How long will the Milk Stork cooler keep my breast milk refrigerated?

Can I use Milk Stork to ship frozen breast milk?

How does my milk get shipped home?

How much breast milk can I pack in each Milk Stork cooler? How much do the loaded coolers weigh, and how big are they?

How does the Milk Stork cooler work?

Want more information about Milk Stork?

Progyny fertility benefits

Who is eligible for the Progyny Fertility Smart Cycle benefit?

Do I need a referral for treatment?

How can I use a Smart Cycle?

Can I use any fertility doctor?

Will I have to undergo other treatment prior to pursuing IVF Treatment?

Will I receive an insurance card from Progyny?

What insurance information should I provide to my network fertility clinic and lab?

What is my out-of-pocket responsibility?

When do I pay my out-of-pocket responsibility?

Are fertility medications covered under the plan? Do I need a pre-authorization for fertility medications?

How much will my medications cost?