What you need to know

All permanent employees and their immediate family members have medical cover through DKV. PayPal pays 100% of cost for this cover for you and your family members, including taxes associated with this cover.

What the plans cover

DKV plans include the following cover:

Medical inpatient

Supplements the legal health insurance up to 100% reimbursement. For items not covered by legal health insurance, reimbursement of 50% of the cost. Also includes:

  • Free choice of doctor, room, and hospital
  • Pre / post hospitalisation: 30 days before and 90 days after the hospitalisation
  • If the child is hospitalised, 1 parent is eligible for up to 100% accommodation cost
  • Ambulance is unlimited in Belgium, in case of admission into and discharge from the hospital

Medical outpatient

There are 2 plans available to employees: A2 and A2+. Reimbursement of both plans is up to 80% for the following items:

  • Visits and consultations
  • Medical and paramedical care
  • Nursing, physiotherapy, kinesitherapy
  • Medical appliances
  • Artificial limbs and medical prostheses (no dental prostheses)
  • Bandages
  • Allopathic medicine
  • Plan A2+ provides coverage for alternative medicine, such as homeopathy, acupuncture, and chiropractic, up to 80%

View the DKV Leaflets or Benefits Summary for more information about covered services.

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Who’s eligible

Permanent, full-time employees are enrolled in this cover. You can also enrol your spouse / domestic partner and dependent children, up to age 25.

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How to enrol

You and your spouse / domestic partner and eligible children are enrolled in the plan once HR Hub receives the DKV application (in your hiring pack) at the beginning of your employment and after medical acceptance by DKV. You’ll receive a welcome pack containing information about the plans.

To add or remove dependants after your initial enrolment, you’ll need to log a case with HR Hub (only accessible within the PayPal firewall).

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What to know if you’re hospitalised

It’s best if you are admitted to a hospital that’s part of the DKV list that works with Medi-Card®. View the DKV list of hospitals that work with Medi-Card.

Once you are admitted to a hospital that works with DKV Medi-Card you will:

  • Give your Medi-Card at the admission desk
  • Receive the hospital admission form (S28/4), which the hospital will provide once it checks the DKV’s website and your affiliation
  • Send the form to DKV within 5 working days

DKV will settle the invoice with the hospital directly.

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Submitting a claim

Learn how to submit a claim if you’re hospitalized and don’t have your DKV Medi-Card. Visit plan documents and forms to download the claim.

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Cover when you’re travelling

How you’re covered while travelling depends on if it’s a business trip or personal trip.

Business trip: Cover is through TravelSafe.

Personal trip: DKV medical cover is worldwide, but you are not covered if your trip exceeds 3 months or if the total duration of the trips exceeds 6 months, because this would mean you have no permanent home and address in Belgium, which is required to be covered under DKV.

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Cancelling your cover

If you leave PayPal, your cover in DKV plans is cancelled by PayPal upon your departure. However, you can continue to participate in the plans on an individual basis. Contact DKV at +32(0)2 287 64 11 or Mercer at +32(0)2 674 89 90.

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Provider contact information