Employee Assistance Program

What you need to know

Stress. Depression. Financial difficulties. Life can be messy. The Employee Assistance Program (EAP), provided by Optum, is a confidential counselling and information services program to assist you in coping with personal, work, financial, or legal issues. Whatever the problem, you can contact our EAP 24 hours a day, 365 days a year.

How to get started with the Optum EAP

Sign up online (access code: PayPal).

Cover for you and your family

You're automatically enrolled in the Optum EAP at no cost to you. Up to 10 counselling sessions are available to you and your family members, per issue, per year, for free.

Even more sessions

Once you complete your 10 free sessions, additional sessions may be covered under your medical plan. These are provided in addition to any services you receive through your medical plan.

Referrals and more

Receive referrals for the care of a child or elderly family member, help with managing financial problems, and much more through EAP Counselling Concierge Services. Reach out to a specialist who can help you:

  • Manage stress, anxiety, depression, and addiction
  • Handle relationship issues and divorce
  • Develop your resilience
  • Cope with illness and death
  • Manage your finances and create a financial plan
  • Access legal advice from a licenced attorney

Whatever the problem, you can reach someone through the EAP anytime, anywhere. Watch a short video to learn more about Optum EAP services, or view the brochure.

Provider contact information

Employee Assistance Program

Optum LiveWell

Access Code: PayPal