Flexible benefit plan overview

What you need to know

PayPal’s flexible benefit plan gives you the choice and flexibility to select the benefits for your lifestyle. Throughout the plan year, this benefit reimburses you for eligible out-of-pocket expenses. All you need to do is submit your receipts for a qualifying claim.


All permanent employees of PayPal Hong Kong are eligible to participate. Family members are not eligible for this benefit.

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You’re automatically enrolled in the plan on your hire date.

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What’s covered?

You can spend up to HKD 5,000 per year on eligible expenses covered by the plan. Any expenses not listed below are not covered and will not be reimbursed. 

Alternative medicine

Includes Chinese medicine, homeopathy, and Ayurveda.

Comprehensive health checkup

Reimburses expenses incurred on comprehensive health checkups or investigations not covered by your health care insurance.

Alternative therapies

Includes acupressure and acupuncture when referred by a GP.

Vision care

Reimburses all expenses incurred for vision and eye care including eyeglasses, contact lenses, eye care specialist services, and laser eye surgery. The plan does not cover sunglasses unless recommended by a doctor.

Gym membership

Includes expenses incurred on a gym membership and yoga, Pilates, or tai chi classes. The plan does not cover any expense incurred for health care equipment, recreation and beauty clubs, or spa, facial, and body massages and treatments.

Note that some reimbursements are taxable while others may be tax-exempt. For more information about the flexible benefit plan, go to the Bridge (this page is only accessible within the PayPal firewall).

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Filing a claim

Filing a claim for reimbursement is easy! Simply scan your receipts and save them as a .PDF, .JPG, or .TIFF file(s). Next, submit a ticket via the Ask HR portal (only accessible within the PayPal firewall), along with the file(s) of your receipts. Make sure the receipts are in your name.

Once your claim is approved, you’ll be notified of the amount of your reimbursement and when you can expect payment. Note that the approved amount will be credited within the defined timelines.

Use it or lose it!

The plan year is 1 January to 31 December each year. You have until 31 January to submit any outstanding claims for reimbursement on eligible expenses. Any claims received after 31 January will not be approved.

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Provider contact information

HR Hub

This page is only accessible within the PayPal firewall.