Fertility benefits

What you need to know

Get help with services such as egg freezing, IVF, and pre-implantation genetic screening through Progyny Canada.

Fertility treatment. It can be complicated, emotionally draining, expensive — especially if things don’t go as you hope. Canadian employees have another resource to navigate this very personal journey: Progyny. Progyny is a fertility services provider that uses a preferred network to deliver positive results for families, while reducing their risk of multiple births. Discover how Progyny can help you on your fertility journey.


Full-time and part-time employees working 20 hours or more per week are eligible. The effective date of this benefit is 1 August 2023. Employees hired after 1 August 2023 are eligible on their date of hire.

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How to get started

With your Progyny benefit, you have unlimited access to Patient Care Advocates (PCAs) who provide personalized support and guidance. To learn more and get started, call your dedicated Patient Care Advocate (PCA) at 866-946-0672.

If you’re a PayPal Canada employee, you can make your initial call at any time. If you’re a spouse or partner of a PayPal Canada employee, you can make your initial call with your spouse or partner.

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What Progyny covers

  • Patient concierge: Included
  • Fertility lifetime maximum: Three Smart Cycles
  • Fertility medication: Included through Progyny Rx
  • Fertility preservation: Includes egg and sperm freezing
  • Adoption assistance: Up to Can$34,000 via reimbursement
  • Surrogacy assistance: Up to Can$34,000 via reimbursement
  • Surrogacy and adoption counselling: Included

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What is a Smart Cycle?

A Smart Cycle is a complete set of fertility treatments for in vitro fertilization (IVF), fertility preservation (egg or sperm freezing), or intrauterine insemination or artificial insemination (IUI). Coverage for each Smart Cycle includes the consultation, diagnostic testing, monitoring and management of the fertility care, preimplantation genetic screening, intracytoplasmic sperm injection (ICSI), use of donor egg or donor sperm (if applicable), embryo cryopreservation, one year of embryo or semen storage, anesthesiology, personalized member education, and concierge service from a Progyny Patient Care Advocate (PCA).

Smart Cycle example

A Smart Cycle can be mixed and matched to provide coverage based on your needs. For example:

  • A 37-year-old woman with a history of miscarriage can use half a Smart Cycle for a frozen IVF treatment, then half a Smart Cycle for each frozen embryo transfer
  • Or a 32-year-old woman can use half a Smart Cycle for egg freezing and know that she can use her remaining half cycle if she experiences infertility some day in the future
  • A woman requiring IUI can use her Smart Cycle for four IUI attempts

There is a lifetime maximum of three Smart Cycles, but there is no benefit dollar limit. Each Smart Cycle covers diagnostic tests and technologies that are normally paid out of pocket by you.

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How a Progyny Smart Cycle works

The Progyny Smart Cycle benefit approach provides comprehensive coverage for all fertility treatments, thereby eliminating the need for precertification. To receive the most effective treatment, you will need to seek services from a provider in Progyny’s vast network.

Watch a short video about Progyny fertility benefits.

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What if I’m currently receiving fertility treatment?

Call Progyny at 866-946-0672 to speak to a Patient Care Advocate (PCA) who can assist you. PCAs are available Monday through Friday, 9 a.m. to 9 p.m. ET. Your PCA can also help you locate in-network providers for fertility care.

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Provider contact information