Your benefits and COVID-19


With information about COVID-19 changing rapidly and impacting daily life, PayPal wants you to take good care of yourself and your family. The impact of COVID-19 affects everyone differently, and you have support resources available to help you.

Medical care

Many people need to stay at home or are reluctant to go out to access healthcare. You have a range of resources to help you and your family stay in control of your health and wellbeing.

Schedule remote consultations. Bupa will fund telephone and video consultations with all Bupa-recognised consultants, as medically appropriate and technology is available. This service includes remote consultations with an accredited physiotherapist for muscle, bone, and joint conditions.

See a general practitioner (GP) from home, for free. Access expert advice any time through Bupa’s Digital GP services in partnership with Babylon. You can also use the AI-driven symptom checker to get information on a full range of conditions. Download the Babylon app and register with company code: PAYPMI.

Talk to a nurse 24/7. Call the Anytime HealthLine at 0345 609 0444 for general health and wellbeing advice.

Referrals extension. Any referral from a GP or consultant for an ongoing treatment is now valid for up to three months.

COVID-19 cash benefit

If you receive treatment for COVID-19, you will receive a Cash Benefit for the treatment you receive. The NHS coordinates all care and works with private hospitals to maximise capacity for care for people affected. This ensures the government can continuously monitor, assess, and manage the situation.

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Dental care

Bupa dental practices are closed for routine treatment. Some practices are offering telephone support and advice to patients with urgent need, and they can direct you to the most appropriate support location if further care is needed. Find a practice.

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Mental health resources

Care through Bupa

If you’re feeling stressed, anxious, and depressed due to COVID-19,  Bupa will cover any treatment you receive. This includes remote consultations and online Cognitive Behavioural Therapy. 

You also have:

Employee Assistance Programme

Whether you’re feeling stressed, worried, or anxious, you can confidentially speak with someone through the Employee Assistance Programme (EAP). The EAP is available 24 hours a day, every day.

These resources from Optum also may be helpful:

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Financial security

Mercer’s financial wellbeing toolkit has lots of timely content that's free to view, download, or share with family and friends, including:

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Time away from work

PayPal is committed to the health and well-being of all employees. During this coronavirus pandemic, we will provide additional support and flexibility to manage your individual circumstances. The following measures apply to all employees:

  • If you are diagnosed with the coronavirus, you will continue to be paid without interruption throughout the time you are ill.
  • If your office is closed temporarily due to the impacts of the coronavirus, you will continue to be paid during the time your office is closed, even if you do not have the ability to work from home.
  • To address specific challenges you may face as a result of the coronavirus, such as caring for children or other family members or the need to stay home due to an underlying illness or health vulnerability, you may request up to 2 additional weeks of paid time off through our Crisis Leave Program. Apply for Crisis Leave in Workday, or contact, and your request will be handled confidentially by a dedicated member of our HR team. More information is on The Bridge (must be on the PayPal network).
  • If you face family care challenges related to the coronavirus, please work with your manager and your team to develop a flexible working arrangement or part-time schedule to accommodate your needs during the coronavirus situation.

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Family support

Bright Horizons

If your regular care is unavailable, you have access to Bright Horizons backup care to help support you and your family’s caregiving needs.

Bright Horizons will help you arrange high-quality care for your loved ones so you’ll have peace of mind. Eligible employees now receive 20 days of care per calendar year.

Register in advance, and complete your care profile now (including required forms) so you’re prepared to reserve care when you need it. For the latest guidelines on backup care use after exposure to COVID-19, visit If you are unable to secure appropriate backup care, please call 0800 247 1101 to discuss alternative care options.

Register and reserve care now

Employer Username: PayPal | Password: backup4u
Questions? Call 0800 247 1101

Resources for working parents

You also have access to Bubble, an app-based resource that can be utilised to search for child care. Sign up with Bubble.

At-Home Learning

These tools can help both you and your children navigate the world of at-home learning:

  • Bright Horizons World at Home is a new way for you to keep your children learning during this time. Designed by education experts, World at Home features videos and activities for a wide range of curriculum areas, including yoga and mindfulness, STEM learning, language, story time, and cooking.
  • PayPal’s Perks at Work has partnered with Community Online Academy to offer courses for both kids and adults, including a free offering every Thursday. Topics include meditation, dance, American Sign Language, and becoming a YouTuber.
  • Rethink, a program for kids with developmental disabilities, is currently offering several specialized services and features, including remote consultation services and video-based lessons.
  • As part of #StayingTogetherWhilePhysicallyApart series, check out these educational resources and websites that your kids may enjoy and will assist you while homeschooling.

Looking for more?

PayPal offers additional family support resources to help guide parents during this time.

Learn more

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Wellness resources

Remote working tips

Although working from home can provide many benefits to employees, it also creates unintended challenges when the environment is less than optimal.

Check out these suggestions for conducting virtual meetings to help you have the best experience.

Discounted Accommodations

Employees can now use Concur Travel or Airbnb to book a hotel room or Airbnb as a safe place to self-isolate during COVID-19.  You will be eligible to receive the discounted PayPal rate during your stay. This includes accommodations for dependents you live with. You must pay using a personal credit card, and while accommodations cannot be reimbursed by PayPal, they can be booked at the discounted rate until further notice.

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