What you need to know
Stress. Depression. Financial difficulties. Life can be messy. The Employee Assistance Programme (EAP) can help. You and your family members can get up to 10 confidential counselling sessions by phone or in person per issue per year — for free — through the EAP.
Cover for you and your family
You’re automatically enrolled in the EAP through Optum at no cost to you. And you receive up to 10 counselling sessions per issue each year for free.
How to get started now!
Sign up online (access code: PayPal).
Get even more sessions!
Once you complete your 10 free sessions, additional sessions may be covered under your medical plan. These are provided in addition to any services you receive through your medical plan.
Referrals and more
Receive referrals for the care of a child or elderly family member, help with managing financial problems, and much more through EAP Counselling Concierge Services. Reach out to a specialist who can help you:
- Manage stress, anxiety, depression, and addiction
- Handle relationship issues and divorce
- Develop your resilience
- Cope with illness and death
- Manage your finances and create a financial plan
- Access legal advice from a licensed attorney
Whatever the problem, you can contact the EAP (access code: PayPal) 24/7, 365 days a year. Watch a short video to learn more about Optum EAP services.
PayPal India supports you being your authentic self. Learn more about how our benefits support the whole you.
Optum testimonial: Meet Donnie
"I have OCD and have to expend a lot of mental energy and focus to manage what’s going on around me. I have pretty well-honed coping skills for threading that needle, as long as everything goes according to plan. However, after my father passed away very abruptly from lung cancer, my carefully balanced spinning top hit an obstacle and was wobbling, slowing down and teetering toward a possible crash.
When I called, the reps on the phone were warm, caring and friendly. They listened without judgment and directed me to the proper resources. The process was seamless in connecting me with the help I needed quickly. It was a true lifesaver for getting myself back in balance.
Nothing feels heavier than that phone when you think you’re alone, but believe me when I say you are going to be greeted on the other end by someone who cares. If you feel stressed or overwhelmed – at work or at home – reach out. It’s there whenever, wherever you need it. It’s free. It’s confidential, and it provides instant help with any issues or challenges you may be having. I’m so grateful I decided to call.”
Helpful resources
Explore the Optum article and webinars below for tips and support to manage your mental health.