Claims process

What you need to know

You have two ways to file claims: cashless or reimbursement.

Cashless process

Planned hospital admission: Hospitalisation is planned in advance for procedures such as cataract surgery. Authorisation is sent 7 days before the date of admission.

Emergency admission: When hospitalisation is unexpected due to an emergency, including RTA or stroke, a request for authorisation must be sent within 24 hours of hospitalisation.

Reimbursement process

File your claim through the reimbursement process if you choose a hospital that’s not part of the ICICI Lombard network of hospitals or for OPD or AYUSH treatment.

Be sure to keep all original bills, reports, prescriptions, and discharge summary from the hospital. 

When you’re ready to file your claim:

  • Complete and sign your claim form
  • Provide full details of hospitalisation
  • Send all documents to ICICI Lombard Health Care so they arrive within 21 days from the discharge date

Claims are processed and approved or denied within 15 days from the date of receipt of all required documents.

You must include the following supporting original documents with your claim form:

Pre- or post-hospitalisation

  • Itemised bills
  • Payment receipts
  • Investigation reports
  • Prescription bills 
  • Discharge summary
  • Original or copy of your cancelled cheque and PAN Card of proposer or primary member for EFT payment

OPD treatment (for dental and vision, too)

  • Treatment summary
  • Vision card
  • Doctor consultation report
  • Payment receipts
  • Investigative reports
  • Discharge summary
  • Copy of Health card, original cancelled cheque, and PAN Card for EFT payment

AYUSH treatment

  • Discharge summary 
  • Treatment summary
  • Doctor consultation report
  • Itemised hospital bill, along with any interim bills
  • Payment receipts
  • Investigative reports (original lab results, X-rays, sonogram, CT scans, MRI, etc.)
  • Prescription bills
  • Detailed bills with supporting prescriptions from the treating doctor for all miscellaneous charges
  • Copy of Health card, original cancelled cheque, and PAN Card for EFT payment

To submit your claims online download the IL Take Care app on your phone and login using your PayPal employee ID.

Download now

Submit claims to: 
ICICI Bank Tower 
Plot No. 12 Financial District 
Nanakram Guda, Gachibowli, Hyderabad, Andhra Pradesh, 500032

Appropriate use of company benefits

Misuse of company programs, including the submission of false bills, is a serious matter that can have significant legal and financial implications for both the individual involved and the company. The misuse of company programs is prohibited by the PayPal Code of Business Conduct and Ethics and can lead to disciplinary actions, including termination of employment.  

Provider contact information

ICICI Lombard Health Care