Crisis care resources

What you need to know

Juggling work, family, and other personal responsibilities can leave you feeling stressed, exhausted, overwhelmed. We all need help from time to time. That’s why PayPal offers all employees access to crisis care resources whenever you need them.

If you’re experiencing an emergency, call 112 or go to your nearest emergency room.

Confidential counselling with the Employee Assistance Programme

Many employees are experiencing fear and anxiety around this public health crisis, and that’s understandable. If you ever want to talk to someone about your concerns, contact the Employee Assistance Programme (EAP). In addition to counselling services, the EAP offers self-help programmes, interactive tools, and other resources to help with life’s challenges.

You and your family members can receive up to ten confidential counselling sessions (virtually, by phone, or in person) per issue per year, for free.

Sign up online (Access Code: PayPal). Available 24 hours a day, 365 days a year.

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Your benefits and COVID-19

During this challenging time, your PayPal benefits can help you stay well and take care of your family. Learn more.

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Help for victims of domestic violence

Domestic violence is abuse that occurs in a personal relationship to intimidate, isolate, dominate, or control another person. The Employee Assistance Programme (EAP) is available to provide confidential support and resources. You can also contact Employee Central for information about PayPal’s paid time off programmes. You can use the time to get help to protect you and your children’s health, safety, or welfare.

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Suicide prevention

If you’re in need of immediate help, call a national or state/territory-specific suicide prevention hotline.

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Time away to recover

PayPal provides a variety of time off programmes to support you during a crisis, including crisis care. Contact for more information and to request this special type of time off. 

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Reporting safety and security concerns

Global Safety & Security provides numerous programmes built to support and enhance your safety at PayPal. (This page is only accessible behind PayPal’s firewall.)

In life-threatening emergencies, contact Emergency Services in the U.S. and Canada by calling 911. Learn how to access help in all other countries.

For all other safety and security enquiries, contact your local security team or the Global Security Operations Center at +1-408-967-4444.

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