FAQs

VHI Healthcare Medical Plan

What is the cost of medical cover if I join VHI?

What is the cost for adding a partner/dependant?

Who do I contact to add a partner/dependant to my policy?

Personal Retirement Savings Account (PRSA) plan

What happens if I leave?

What happens to the funds in my account if I die?

Can I transfer my previous pension to PayPal's PRSA?

If I have my own pension plan, will the company contribute to this instead of the company PRSA?

Paid Time Off (PTO)

I am applying to PTO, but don’t see it as an option. What do I do?

How can I check my PTO balance?

If I have a 0 PTO balance, can I still request PTO?

Can I change my PTO dates after submitting them?

If I move to a new country within PayPal, what happens to my PTO balance?

How do I apply for my bank holiday entitlement?

Paid leaves of absence

Can I change my leave of absence dates after I’ve submitted my request for approval?

Can I apply for maternity leave before I’ve completed 1 year of service?

Can I apply for paternity leave before I’ve completed 1 year of service?

Me2You recognition awards

How do I access my account?

How do I change my password?

Why is my account locked?

When can I unlock my account?

How do I check my balance?

Why is it important to know my balance?

What happens if I leave the company and I have awards not yet redeemed?


How long does it take for my card to be dispatched?

Can I use the same card and top it up with my next award?

Is my card active when I receive it or do I need to activate it?

Is there a minimum/maximum amount I can buy a Me2You gift card for?

What happens if my card gets lost/stolen?