24/7 emotional support resources

What you need to know

When you need support for your emotional and mental health, you don’t have to make an appointment to chat with someone. Your PayPal benefits provide you with several options to get the support you need, no matter where you are or the time of day.


Through Optum EAP, you can access online therapy from anywhere through Talkspace. Safely and confidentially message a licensed therapist 24/7 from your phone or desktop. No appointment required. You can also schedule real-time video sessions as needed. Get started at talkspace.com/connect. Contact Optum at 888-876-7830 for your EAP authorization code.

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Substance use help

Dealing with a substance use issue? The Substance Use Treatment Helpline and Live Chat program through Optum gives you immediate — and confidential — assistance 24/7. Speak with recovery advocates from wherever you are, anytime. They can help you arrange a face-to-face evaluation with a clinician within 24 hours of your call. This program is open to all PayPal employees and family members at no additional cost to you. Plus, the service is completely confidential, and you or your family member can remain anonymous. Visit liveandworkwell.com/recovery, or call 855-780-5955 to get started.

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Provider contact information