Crisis Care resources

What you need to know

Juggling work, family, and other personal responsibilities can leave you feeling stressed, exhausted, overwhelmed. We all need help from time to time. That’s why PayPal offers all employees access to crisis care resources whenever you need them.

If you’re experiencing an emergency, call 120 (ambulance) / 119 (fire) or go to your nearest emergency room.

Confidential counseling with the Employee Assistance Program

Many employees are experiencing fear and anxiety around this public health crisis, and that’s understandable. If you ever want to talk to someone about your concerns, contact the Employee Assistance Program (EAP) though Optum. In addition to counseling services, the EAP offers self-help programs, interactive tools, and other resources to help with life’s challenges.

You and your family members can receive up to 10 confidential counseling sessions (virtually, by phone, or in-person) per issue per year — for free.

Sign up online (access code: PayPal). Available 24 hours a day, 365 days a year.

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Your benefits and COVID-19

During this challenging time, your PayPal benefits can help you stay well and take care of your family. For COVID-19 related assistance, government hotlines vary based on location and district. In Shanghai, the general contact number is 021-12320-5 for all psychological aid including COVID-19 cases. And Shanghai now offers vaccines for foreign residents — book an appointmentLearn more.

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Help for victims of domestic violence

Domestic violence is abuse that occurs in a personal relationship to intimidate, isolate, dominate, or control another person. The Employee Assistance Program (EAP) is also available to provide confidential support and resources. You can also contact Employee Central for information about PayPal’s paid time off programs. You can use the time to get help to protect you and your children’s health, safety, or welfare.

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Suicide prevention

If you’re in need of immediate help, call a national or state / territory-specific suicide prevention hotline. For suicide intervention and mental health support, you can also call the 24/7 nationwide hotline at 400-161-9995.

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Time away to recover

PayPal provides a variety of time off programs to support you during a crisis, including Crisis Care. Contact for more information and to request this special type of time off. 

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Reporting safety and security concerns

Global Safety & Security provides numerous programs built to support and enhance your safety at PayPal. (This page is only accessible behind PayPal’s firewall.)

In life threatening emergencies, contact Emergency Services in the U.S. and Canada by calling 911. Learn how to access help in all other countries.

For all other safety and security inquiries, contact your local security team or the Global Security Operations Center at 1-408-967-4444.

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