Child and elder care resources

What you need to know

Find babysitters, nannies, elder care resources, and more through Bright Horizons.

What's included

A sick child. A no-show sitter. Your caregiver’s having car trouble. Figuring out who will take care of your aging parent. Need some help finding short-term or long-term care resources? Bright Horizons® offers a range of services to meet your needs.

Your Bright Horizons benefit includes many solutions to support your family and career. With back-up child, adult, and elder care, you can reserve high-quality care, in-center or at-home. You can also exchange those back-up care visits for virtual 1:1 tutoring. Return-to-work care offers 10 additional days of backup care and with Bright Horizons Enhanced Family SupportsTM, you can jump ahead on the waitlist at Bright Horizons centers.

It’s free to register!

Register at (username: PayPal and password: backup4u). Or call 877-BH-CARES (242-2737).

Register Now

Once you're on the site, follow these instructions to register for the benefit that fits your needs.

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Back-up child, adult, and elder care

Back-up child or adult care when you need it. Because sometimes your regular caregiver is out sick or on vacation, and you need someone to fill in. You can depend on Bright Horizons Back-Up CareTM service to help fill the gap whenever there is a lapse or breakdown in your regular care arrangements.

How it works


Babysitters, nannies, and housekeepers

Through Sittercity, you have free access to a comprehensive online database, as well as online forums, tools, and resources, that can help you find occasional and everyday child care, care for children with special needs, and household help. All employees are eligible to use this benefit.

How to get started


Finding caregivers

Center-based child care

Need ongoing care? Get ahead on wait lists at select Bright Horizons child care centers.

Preferred Enrollment

Tuition discount

Finding child care centers

Elder care

The Years Ahead free online platform connects you with elder care tools and resources — including elder care planning and referrals. You can take a needs assessment online for your loved one, navigate through elder care options, access elder care resources, and get guidance in finding assistance programs.

Once you’re enrolled in Years Ahead, Senior Care Advisors are available to answer your questions about finding care for your aging loved one, from the initial conversations and decisions to determining the right caregiver or facility and moving your loved one. Each Senior Care Advisor holds a Master of Social Work degree and goes through a comprehensive course to become a CSA (Certified Senior Advisor). Senior Care Advisors are available via phone Monday through Friday, 9 a.m.–5 p.m. Central Time.

How to get started


Tuition, test prep, and homework help

Navigating remote learning for your child? Your tutoring and test prep benefit gives you easy access to high-quality tutoring and test prep providers, offering a variety of online and in-person options with exclusive discounts for Bright Horizons families.

Discounted services

Who provides services

How to get started

Frequently asked questions

For more information about Bright Horizons services, view FAQs on back-up care, Enhanced Family Supports, and tutoring support.

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Provider contact information