Crisis Care resources

What you need to know

Juggling work, family, and other personal responsibilities can leave you feeling stressed, exhausted, overwhelmed. We all need help from time to time. That’s why PayPal offers all employees access to crisis care resources whenever you need them.

If you’re experiencing an emergency, call 911 or go to your nearest emergency room.

Get confidential counseling with the Employee Assistance Program

Many employees are experiencing fear and anxiety around this public health crisis, and that’s understandable. If you ever want to talk to someone about your concerns, contact the Employee Assistance Program (EAP) through Optum. In addition to counseling services, the EAP offers self-help programs, interactive tools, and other resources to help with life’s challenges.

You and your family members can receive up to 10 confidential counseling sessions (virtually or in-person) per issue per year—for free.

  • Contact Optum EAP at 866-248-4096 or visit (access code: PayPalUS).
  • Nebraska employees: Access Arbor Family Counseling at 800-922-7379 or visit (access code: arbor).
  • Optum is also offering a free emotional support helpline for anyone impacted by the coronavirus. Call 1-866-342-6892, any time of day, to talk to a specially trained mental health specialist.

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COVID-19 and your benefits

During this challenging time, your PayPal benefits can help you stay well and take care of your family. Find the latest resources, including how to receive a COVID-19 test and what is covered by your PayPal health insurance.

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Help for victims of domestic violence

Domestic violence is abuse that occurs in a personal relationship to intimidate, isolate, dominate, or control another person. If you’re a victim of domestic violence, call the National Domestic Violence Hotline at 1-800-799-SAFE (1-800-799-7233) for the nearest support program. The hotline is available 24/7. The Employee Assistance Program (EAP) is also available to provide confidential support and resources.

You can also contact Employee Central for information about PayPal’s paid time off programs. (This page is only accessible behind PayPal’s firewall.) You can use the time to get help to protect you and your children’s health, safety, or welfare.

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Suicide prevention

The National Suicide Prevention Lifeline provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States. The Lifeline is comprised of a national network of over 180 local crisis centers, combining custom local care and resources with national standards and best practices.

If you or a loved one need immediate help, call the Suicide and Crisis Lifeline at 988 or text Connect to 741741.

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Finding help with substance use

Dealing with a substance use issue requires help. The Optum Substance Use Treatment Helpline and Live Chat program provides immediate assistance, anytime, anywhere that’s 100% free and confidential.

Speak with a recovery advocate in real time when you need one by calling Optum at 855-780-5955 or go to If you’re enrolled in the PayPal UnitedHealthcare or Kaiser medical plans, additional substance use support and treatment coverage is included in your medical plan coverage. Contact your plan for coverage information, referrals to providers and coordination of care.

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Time away to recover

PayPal provides a variety of time off programs to support you during a crisis, including Crisis Care. Contact for more information and to request this special type of time off. 

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Report safety and security concerns

Global Safety & Security provides numerous programs built to support and enhance your safety at PayPal. (This page is only accessible behind PayPal’s firewall.)

In life threatening emergencies, contact Emergency Services in the U.S. and Canada by calling 911. Learn how to access help in all other countries.

For all other safety and security inquiries, contact your local security team or the Global Security Operations Center at 1-408-967-4444.

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Other resources

My Plan App—Offers intimate partner violence safety planning with personalized safety information and resources for yourself or someone else in an abusive relationship.

Anxiety and Depression Association of America—Promotes prevention, treatment, and support for anxiety, depression, stress, suicide, and co-occurring disorders.

Centers for Disease Control and Prevention—Offers guides on healthy living, healthy traveling, and emergency preparedness with up-to-date information on current threats to health and local clinics.

National Alliance on Mental Illness—Provides education, information, and advocacy for those affected by mental illness including a Helpline for symptom checking, treatment options, local support and services, job services, and legal issues.

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