Crisis care resources

What you need to know

Juggling work, family, and other personal responsibilities can leave you feeling stressed, exhausted, and overwhelmed. We all need help from time to time. That’s why PayPal offers all employees access to crisis care resources whenever you need them.

If you’re experiencing an emergency, call 911 or go to your nearest emergency room.

Confidential counseling with the Employee Assistance Program

Many employees are experiencing fear and anxiety around this public health crisis, and that’s understandable. If you ever want to talk to someone about your concerns, contact the Employee Assistance Program (EAP) through Optum. In addition to counseling services, the EAP offers self-help programs, interactive tools, and other resources to help with life’s challenges.

You and your family members can receive up to ten confidential counseling sessions (virtually or in-person) per issue per year, for free.

Contact Optum EAP at 866-248-4096, or visit (access code: PayPalUS).

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Help for victims of domestic violence

Domestic violence is abuse that occurs in a personal relationship to intimidate, isolate, dominate, or control another person. If you’re a victim of domestic violence, call the National Domestic Violence Hotline at 800-799-SAFE (800-799-7233) for the nearest support program. The hotline is available 24/7. The Employee Assistance Program (EAP) is also available to provide confidential support and resources.

You can also contact Employee Central for information about PayPal’s time off and leave of absence programs. (This page is only accessible behind PayPal’s firewall.)

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Suicide prevention

The National Suicide Prevention Lifeline provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, seven days a week, across the United States. The Lifeline is comprised of a national network of over 180 local crisis centers, combining custom local care and resources with national standards and best practices.

If you or a loved one needs immediate help, call the Suicide & Crisis Lifeline at 988, or text Connect to 741741.

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Finding help with substance use

Dealing with a substance use issue requires help. The Optum Substance Use Treatment Helpline and Live Chat program provides immediate assistance that’s 100% free and confidential, anytime, anywhere.

Speak with a recovery advocate in real time when you need one by calling Optum at 855-780-5955, or go to If you’re enrolled in the PayPal Meritain Health or Kaiser medical plans, additional substance use support and treatment coverage is included in your medical plan coverage. Contact your plan for coverage information, referrals to providers, and coordination of care.

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Time away to recover

PayPal provides a variety of time off programs to support you during a crisis, including crisis care. Contact for more information and to request this special type of time off. 

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Safety and security concerns

Global Safety & Security provides numerous programs built to support and enhance your safety at PayPal. (This page is only accessible behind PayPal’s firewall.)

In life-threatening emergencies, contact Emergency Services in the United States and Canada by calling 911. Learn how to access help in all other countries.

For all other safety and security inquiries, contact your local security team or the Global Security Operations Center at 408-967-4444.

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Other resources

myPlan app — Offers intimate partner violence safety planning with personalized safety information and resources for yourself or someone else in an abusive relationship

Anxiety & Depression Association of America — Promotes prevention, treatment, and support for anxiety, depression, stress, suicide, and co-occurring disorders

Centers for Disease Control and Prevention — Offers guides on healthy living, healthy traveling, and emergency preparedness, with up-to-date information on current threats to health and local clinics

National Alliance on Mental Illness — Provides education, information, and advocacy for those affected by mental illness, including a helpline for symptom checking, treatment options, local support and services, job services, and legal issues

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