Accolade is your first stop for everything health care related. Accolade Health Assistants offer personalized guidance to help you navigate the health care system. They can help you with:

• Benefits guidance: Health Assistants can help you learn more about the benefits available to you and your family
• Understanding coverage and costs: Health Assistants can help you understand health plan coverage, make sense of your Explanation of Benefits (EOB), and estimate out-of-pocket costs for a test or procedure
• Finding in-person care: Health Assistants can help you find a great doctor, specialist, or health care facility nearby; schedule an appointment; and better understand your options for care

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With Accolade, you have access to personal health assistants who will work with you to help you understand your benefit plan options, schedule appointments, resolve claim issues, assist with prescriptions, and navigate your PayPal benefits.

Accolade is your first place to turn to whenever you have a health benefits question, big or small. Your Accolade Health Assistant will take the time to get to know you, understand your needs, provide support with your PayPal benefits, and answer questions like:

• Can you help me find a doctor that meets my needs?
• I need help scheduling an appointment.
• Is there a more affordable medication?
• I was just diagnosed with a condition. What’s next?
• Can you help me prepare for my next doctor’s visit?
• I don’t understand my medical bill and Explanation of Benefits (EOB).

Your Health Assistant can even connect you to a nurse who can help you understand symptoms, learn about a condition, or explore treatment options.

Accolade also provides you with access to virtual health care providers and expert medical opinion services.

This service is completely confidential and provided at no cost to you. Learn more about Accolade programs under plan documents.

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The Accolade member portal and mobile app put everything in one place.

Visit member.accolade.com, or download the Accolade, Inc. mobile app by texting ACCD to 67793 to activate your account today. You can call or message your Health Assistant or nurse directly from the mobile app.

On the PayPal VPN? Access the Accolade member portal using SSO.

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If you’re a Meritain Health medical plan member, we know it may be confusing to understand how Meritain Health, Aetna, and Accolade work together to help you stay healthy. These 3 partners work together behind the scenes to provide you with the best experience. Here’s what you need to know.

Accolade — your personalized health assistant

Accolade helps you navigate the health care system. Health Assistants can answer your health care questions, help you understand your coverage, find a new doctor or provider, resolve claims or billing issues, and so much more. Contact Accolade for any health care needs.  

Meritain Health — your medical insurance provider and claims processor

Meritain Health is your health insurance provider. When you need medical care, your doctor / provider will bill Meritain Health for services. Meritain will then pay their portion of your medical claim and will provide you with an Explanation of Benefits (EOB).  

You do not need to contact Meritain. Any questions that would normally go to your health insurance provider should be directed to Accolade.

Aetna — Meritain Health’s provider network

Aetna is the provider network for Meritain Health. When you and your covered family members need care, you have access to Aetna’s national network of doctors, behavioral health providers, urgent care centers, hospitals, and other medical facilities — in-network. If you need to find an in-network provider, contact Accolade.

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You have access to Accolade Care, allowing you to see doctors and therapists by phone or computer — day or night. Get support for urgent care needs, including the flu, a sore throat, or an infection, or virtually see the same doctor or therapist for ongoing care needs, such as diabetes or high blood pressure. Virtual care can be used for many of the same reasons you would visit a doctor in person, such as for prescriptions, mental health, or sleep problems.

Your cost for virtual care services is based on your medical plan’s coverage for office visits.

Note: Accolade Care is not available to Kaiser medical plan members or to those who waived medical coverage.

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All PayPal employees and eligible dependents have access to Accolade Expert MD, Accolade’s medical opinion service. You can arrange for a second opinion from a world-renowned doctor about a diagnosis, treatment option, surgery, or medication that you may be feeling unsure about — at no cost to you. You do not need to be enrolled in a PayPal medical plan to use this service.

Accolade Expert MD specialists can help you:

• Ensure you’re on the right treatment path to better health
• Learn about treatment options you may not be aware of
• Consider options that are a better fit for your lifestyle
• Gain peace of mind for you and your loved ones

Accolade Expert MD has a panel of more than 900 expert doctors who are industry leaders across hundreds of subspecialties and thousands of conditions, including cancer, heart disease and stroke, digestive problems, immunological disorders, women’s health, mental health concerns, and musculoskeletal issues.

Book an expert medical consultation, or call 866-537-1324.

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